Ratio Four - Three Solid Lights

If you notice that your Ratio Four is not brewing when trying to start the brew cycle, and you see all three lights on without them pulsing, try the following steps below.

1. Make sure there's water in the water tank.

2. Check water tank's valve to ensure the spring is operating properly to allow water through.

3. Check the power cord, ensuring both sides are fully plugged.

4. Unplug the machine, plug it back in, and try again.

5. Try an outlet in another room.
   
   

    

If you're still having trouble starting the brew cycle, the best next step is to fill out a warranty claim to work with Ratio's CX team.

To proceed, fill out this Warranty Form. Please attach a video or image file to the warranty form, showing what your machine is experiencing. By submitting the completed form, you'll be agreeing to Ratio's Warranty Policy. As soon as we receive your submitted form, a member of our support team will follow up with all of the information you'll need to package and ship your Ratio to us for repair.

To keep things running smoothly, please ensure the information provided is as accurate as possible.

If you have any questions, please email us at hello@ratiocoffee.com or call us at (800) 261-8640.