--- title: The Ratio return policy. description: RETURNS & REFUNDS --- [Skip to content](https://help.ratiocoffee.com/return-policy#main-content) English Show submenu for translations ![b8418dc3-0886-4e57-a609-b76b4a600d63.png\]](https://help.ratiocoffee.com/hs-fs/hubfs/b8418dc3-0886-4e57-a609-b76b4a600d63.png?height=42&name=b8418dc3-0886-4e57-a609-b76b4a600d63.png) - [Choosing the Right Ratio Machine](https://help.ratiocoffee.com/choosing-the-right-ratio-machine) - [Warranty Form](https://ratiocoffee.com/pages/warranty-request-form) - [Return Form](https://ratiocoffee.com/pages/return-request-form) Open main navigation Close main navigation - [Choosing the Right Ratio Machine](https://help.ratiocoffee.com/choosing-the-right-ratio-machine) - [Warranty Form](https://ratiocoffee.com/pages/warranty-request-form) - [Return Form](https://ratiocoffee.com/pages/return-request-form) - English Show submenu for translations - [Home](https://ratiocoffee.com/) [Home](https://ratiocoffee.com/) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.ratiocoffee.com/?hsLang=en) 2. [Returns](https://help.ratiocoffee.com/returns?hsLang=en) # The Ratio return policy. ## RETURNS & REFUNDS ### **Return & Refund Policy** **You have 30 days from receipt of your Ratio machine to try it out. If you decide it's not for you, we'll accept it back for a full refund (subject to following our return instructions; items returned damaged, excessively dirty, or outside the 14-day shipping timeframe are subject to a restocking fee). The Order Return Request must be completed on the Ratio Online Return Portal within 30 days of your order's delivery date. Orders outside of the 30-day trial period will NOT be considered for a refund back to the original purchase type unless otherwise explicitly authorized by a Ratio Coffee Customer Experience team member. Once you have successfully completed the Order Return Request on our online returns portal, you have 14 days to repackage the machine and ship it back to us using the provided return labels or your own shipping method.** ***Please note: Return labels are available, but we will deduct the cost of the return label(s) from your refund. You may decide to use your own shipping carrier. If Onward Protection was added to your order, the return label(s) will NOT be deducted from your final refund amount. (Unsure if you added Onward Protection? [Login in here](https://shopify.com/authentication/2158508/login?client_id=63de9eeb-c090-447c-a1a0-f3ffd17bd62a&locale=en-US&redirect_uri=%2Fauthentication%2F2158508%2Foauth%2Fauthorize%3F_cs%3D3.AMPS_USOR__t_fEJlxGsoSd6lEAnAVoZ5Nw%26buyer_flags%3DeyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJyYXRpby1jb2ZmZWUtbWFjaGluZXMubXlzaG9waWZ5LmNvbSIsImZsYWdzIjpbXSwiZXhwIjoxNzc3NTg1NzU5LCJuYmYiOjE3NzY5ODA5NTl9.guhH-VyPoqmYRHLNnRo8ApAvFkf5XqEUb-S3UqTIfEI%26client_id%3D63de9eeb-c090-447c-a1a0-f3ffd17bd62a%26locale%3Den-US%26nonce%3D16dfc28f-7acc-4142-bdc0-fae55baead43%26redirect_uri%3Dhttps%253A%252F%252Fshopify.com%252F2158508%252Faccount%252Fcallback%26region_country%3DUS%26response_type%3Dcode%26scope%3Dopenid%2Bemail%2Bcustomer-account-api%253Afull%26state%3DhWNBN28IkP4kPODQ7Vzj4RkX®ion_country=US) to review your order) Orders returned damaged, excessively dirty, or not shipped within 14 days after the Order Return Request has been completed will be subject to a restocking fee of up to 20% of the original order amount.*** To start the process, please complete the Ratio Coffee Online Order Return Request on our return portal [here.](https://app.useonward.com/returns/new?s=ratiocoffee.com)   - [Getting Started](https://help.ratiocoffee.com/getting-started?hsLang=en#main-content) - [Eight Series 2](https://help.ratiocoffee.com/getting-started?hsLang=en#eight-series-2) - [Six](https://help.ratiocoffee.com/getting-started?hsLang=en#six) - [Four](https://help.ratiocoffee.com/getting-started?hsLang=en#four) - [Eight Original](https://help.ratiocoffee.com/getting-started?hsLang=en#eight-original) - [Ratio Rewards](https://help.ratiocoffee.com/getting-started?hsLang=en#ratio-rewards) - [Coffee Guides & Education](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#main-content) - [Water](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#water) - [Grind](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#grind) - [Coffee](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#coffee) - [Grinders](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#grinders) - [Dose](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#dose) - [Maintenance](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#maintenance) - [Materials](https://help.ratiocoffee.com/coffee-guides-education-1?hsLang=en#materials) - [Maintenance](https://help.ratiocoffee.com/maintenance?hsLang=en#main-content) - [Cleaning](https://help.ratiocoffee.com/maintenance?hsLang=en#cleaning) - [Ratio Eight Series 2](https://help.ratiocoffee.com/maintenance?hsLang=en#ratio-eight-series-2) - [Ratio Eight Original](https://help.ratiocoffee.com/maintenance?hsLang=en#ratio-eight-original) - [Ratio Six](https://help.ratiocoffee.com/maintenance?hsLang=en#ratio-six) - [Ratio Four](https://help.ratiocoffee.com/maintenance?hsLang=en#ratio-four) - [Grinders](https://help.ratiocoffee.com/maintenance?hsLang=en#grinders) - [Warranty](https://help.ratiocoffee.com/warranty?hsLang=en) - [Returns](https://help.ratiocoffee.com/returns?hsLang=en) - [Troubleshooting](https://help.ratiocoffee.com/troubleshooting?hsLang=en#main-content) - [Eight Original](https://help.ratiocoffee.com/troubleshooting?hsLang=en#eight-original) - [Eight Series 2](https://help.ratiocoffee.com/troubleshooting?hsLang=en#eight-series-2) - [Ratio Six](https://help.ratiocoffee.com/troubleshooting?hsLang=en#ratio-six) - [Ratio Four](https://help.ratiocoffee.com/troubleshooting?hsLang=en#ratio-four) - [Accessories](https://help.ratiocoffee.com/troubleshooting?hsLang=en#accessories) - [Choosing the Right Ratio Machine](https://help.ratiocoffee.com/choosing-the-right-ratio-machine) - [Warranty Form](https://ratiocoffee.com/pages/warranty-request-form) - [Return Form](https://ratiocoffee.com/pages/return-request-form) [![Chill listening crop-3](https://help.ratiocoffee.com/hs-fs/hubfs/b8418dc3-0886-4e57-a609-b76b4a600d63.png?width=100&height=25&name=b8418dc3-0886-4e57-a609-b76b4a600d63.png "Chill listening crop-3")](https://ratiocoffee.com/) Help Center Copyright © 2026, Ratio