Troubleshooting issues with your Ratio Six Thermal Carafe

In this article, we will be covering a couple of issues that you might come across when using the Ratio Six Thermal Carafe. We'll include our best troubleshooting tips below, but if your issue isn't covered or if the troubleshooting doesn't resolve the issue, please don't hesitate to reach out to our support team via the contacts at the bottom of this article.

Trapped water / Water leaking from the base or rim

Are you experiencing water leaking from the base or near the rim of your carafe? Don't worry, your carafe has not sprung a leak, and the solutions to resolve this issue and avoid it in the future are easy to accomplish in your own home.

The double insulated walls of the Ratio Six Thermal Carafe are protected by an outer wall to shield them from shocks that might otherwise compromise the seal. The external walls are not airtight like the internal walls and can absorb water when submerged or held under running water for an extended period of time. 

If you are experiencing this issue, the water can be drained by tipping the carafe at an angle and allowing it to rest, or following the instructions at the bottom of this help article to open up your carafe and speed up the process. To avoid experiencing this issue again in the future, we suggest following the cleaning instructions in the article above to keep your carafe sparkling clean.

Brewer not registering

The Ratio Six Thermal Carafe has a magnet in the base which your brewer uses to detect the presence of the carafe prior to brewing.

If your Ratio Six is no longer detecting your carafe, the magnet may have lost some of its charge and may need to be replaced. To confirm whether or not this is the issue that you are experiencing, you can place a kitchen magnet on the center of the platform. If either orientation of the magnet enables brewing, please reach out, and we can send you a replacement magnet for your carafe to resolve the issue.

Anything else? Please reach out!

PHONE / TEXT: (800) 261-9640
8:30 am–12:00 pm PST
Mon–Fri

EMAIL: hello@ratiocoffee.com