Troubleshooting issues with your glass carafe

Silicone pad

Very occasionally, the adhesive on the base of your carafe may come loose. If you are experiencing this issue, please reach out, and we can provide you with a replacement pad to resolve the issue!

Brewer not registering

Both of the Ratio Eight Glass carafes have magnets in the base which your brewer uses to detect the presence of the carafe prior to brewing.

If your Ratio Eight is no longer detecting your carafe, the magnet may have lost some of its charge and may need to be replaced. To confirm whether or not this is the issue that you are experiencing, you can place a kitchen magnet on the center of the platform. If either orientation of the magnet enables brewing, please reach out, and we can send you a replacement magnet for your carafe to resolve the issue. 

If you are attempting to use either of the Ratio 8 Glass Carafes with your Ratio Six, the magnet carafe can not be properly centered on the base and centered under the shower head at the same time. To brew with this configuration, you will need to purchase a Ratio Brew Mat, which will neatly fit into the indentation in the base for the carafe to activate the sensor and allow you to properly center your carafe. As an alternative, you can use a kitchen magnet to trick your machine into thinking that the carafe is in place.

Replacement lid

If your lid takes a tumble, please don't hesitate to reach out, and our team can provide you with a link to purchase a replacement. 

Anything else?

If you are experiencing issues with your Ratio Glass Carafe that are not covered above, please reach out! We're here to help.

PHONE / TEXT: (800) 261-9640
8:30 am–12:00 pm PST
Mon–Fri

EMAIL: hello@ratiocoffee.com